Refund Policy

NeoPlay may provide a refund where a digital product is faulty, unusable, not as described, or cannot be delivered as promised.

To [email protected] with your order number, the email used at checkout, product details, and a clear description of the issue. If a refund is approved, NeoPlay initiates it within 3 business days; funds typically appear in the original payment method within 5–10 business days after initiation.

Because products are delivered digitally by email, cancellations may not be available once usable delivery information has been sent. This does not affect applicable consumer rights.